Ferrix: Identify Customer Pain Points Early

ferrix

Solution

Our Story

FAQs

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ferrix

Solution

Our Story

FAQs

Request Early Access

ferrix

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The

Early Warning

System

for

Product Teams

Unify customer conversations. Identify hidden pains. Resolve issues before they escalate.

Unify customer conversations. Identify hidden pains.

Resolve issues before they escalate.

Unify customer conversations. Identify hidden pains. Resolve issues before they escalate.

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Slack

#support

Seeing a spike in tickets around onboarding configs again.

Zendesk

Ticket #4921

Category: Onboarding – “Setup documentation unclear.”

Intercom

zoe@acme.inc

Is there a checklist for first-time setup?

Jira

Feature request

Guided onboarding / setup wizard.

Hubspot

Lead note

Asking if onboarding services are included.

Jira

Bug

Permissions edge case blocking onboarding flow.

Intercom

clark@chaom.io

Not sure which permissions to assign to my team.

Intercom

hiroki@slop.io

I’m stuck on step 3 of the onboarding guide.

Gong

Lost deal

We liked the product, but onboarding felt heavy.

Slack

#sales-feedback

Prospects keep asking if integrations need engineering help.

Zendesk

Ticket #4950

User roles not behaving as expected.

Hubspot

Deal at risk

Champion struggling to onboard internal teams.

Gong

Prospect call

Do customers need technical resources for initial setup?

Slack

#revops

Two deals stalled this week citing ‘implementation complexity’.

Slack

#support

Seeing a spike in tickets around onboarding configs again.

Gong

Lost deal

We liked the product, but onboarding felt heavy.

Jira

Feature request

Guided onboarding / setup wizard.

Hubspot

Deal at risk

Champion struggling to onboard internal teams.

Intercom

clark@chaom.io

Not sure which permissions to assign to my team.

Intercom

hiroki@slop.io

I’m stuck on step 3 of the onboarding guide.

Intercom

zoe@acme.inc

Is there a checklist for first-time setup?

Zendesk

Ticket #4950

User roles not behaving as expected.

Jira

Bug

Permissions edge case blocking onboarding flow.

Slack

#revops

Two deals stalled this week citing ‘implementation complexity’.

Zendesk

Ticket #4921

Category: Onboarding – “Setup documentation unclear.”

Slack

#sales-feedback

Prospects keep asking if integrations need engineering help.

Hubspot

Lead note

Asking if onboarding services are included.

Gong

Prospect call

Do customers need technical resources for initial setup?

Slack

#support

Seeing a spike in tickets around onboarding configs again.

Gong

Lost deal

We liked the product, but onboarding felt heavy.

Jira

Feature request

Guided onboarding / setup wizard.

Hubspot

Deal at risk

Champion struggling to onboard internal teams.

Intercom

clark@chaom.io

Not sure which permissions to assign to my team.

Intercom

hiroki@slop.io

I’m stuck on step 3 of the onboarding guide.

Intercom

zoe@acme.inc

Is there a checklist for first-time setup?

Zendesk

Ticket #4950

User roles not behaving as expected.

Jira

Bug

Permissions edge case blocking onboarding flow.

Slack

#revops

Two deals stalled this week citing ‘implementation complexity’.

Zendesk

Ticket #4921

Category: Onboarding – “Setup documentation unclear.”

Slack

#sales-feedback

Prospects keep asking if integrations need engineering help.

Hubspot

Lead note

Asking if onboarding services are included.

Gong

Prospect call

Do customers need technical resources for initial setup?

Discover Signals

Category

User Roles

Renewal

Due in 45 days

Renewal

Due in 45 days

Role

Admin

Role

Admin

Revenue

$85K ARR

Revenue

$85K ARR

Zendesk

Ticket #4950

User roles not behaving as expected.

Analyze

Spot issues early

Automatic Insights

The system reviews all conversations and finds what customers are talking about, what they like or don't like, and which problems matter most.

See the Big Picture

View trends, early signals, and impact on your dashboard.

Dig Deeper

Ask questions about specific issues or any conversation

Hubspot

Deal at risk

Champion struggling to onboard internal teams.

Hubspot

Deal at risk

Champion struggling to onboard internal teams.

Jira

Bug

Permissions edge case blocking onboarding flow.

Jira

Bug

Permissions edge case blocking onboarding flow.

Zendesk

Ticket #4…

Ticket #…

User roles not behaving as expected.

Zendesk

Ticket #…

User roles not behaving as expected.

Intercom

zoe@ac…

Not sure which permissions to assign to my team.

Intercom

zoe@ac…

Not sure which permissions to assign to my team.

Intercom

zoe@ac…

Not sure which permissions to assign to my team.

MEDIUM RISK

Permissions & Role Confusion

Users are unclear about roles and permissions, blocking onboarding and internal rollout.

Confidence

Medium

Trend

Gradually increasing

Business Impact

$420K ARR at risk across 3 enterprise accounts

18% drop in onboarding completion for affected users

2× increase in repeat support tickets in last 30 days

MEDIUM RISK

Permissions & Role Confusion

Users are unclear about roles and permissions, blocking onboarding and internal rollout.

Confidence

Medium

Trend

Gradually increasing

Business Impact

$420K ARR at risk across 3 enterprise accounts

18% drop in onboarding completion for affected users

2× increase in repeat support tickets in last 30 days

Act

Prioritize what matters

Collaborate

Ask follow-up questions to better understand the issue

Sync context to Slack via MCP for seamless collaboration

Get it Done

Draft the product spec

Create the Jira ticket and track progress

Update the customer

Once the work is finished, we'll draft a reply for you to review and send

Signal Resolved

The linked Jira issue is closed. Notify customers who reported this issue?

Draft Response

Signal Resolved

The linked Jira issue is closed. Notify customers who reported this issue?

Draft Response

Slack

#customer-support

@James Frost

Can you confirm

Can you confirm which roles

which roles need to be set up in the customer’s workspace to unblock them?

need to be set up in the customer’s workspace to unblock them?

Slack

#customer-support

@Ferrix

Create a Jira issue for

this signal.

Slack

#customer-support

Looping in

@frontend

@docs

– onboarding

and

@docs

– onboarding permissions

are causing friction.

permissions are causing friction.

Medium RISK

Permissions & Role Confusion

Users are unclear about roles and permissions, blocking onboarding and internal rollout.

Gradually increasing

Our Story

We created Ferrix to solve a problem we faced while building Devtron™.

We grew by staying close to customers—shipping fast, listening carefully, and fixing issues early. Soon, giants like Oracle, Siemens, and EY relied on us for mission-critical infrastructure.

As we scaled, customer conversations across support, sales, and feedback channels multiplied. Signals that mattered were scattered across tools and teams, making it harder to spot patterns and act in time. At scale, this required a more strategic approach.

We looked for existing solutions but couldn’t find one that fit how we worked, so we built an internal system to unify customer conversations, analyze them, and surface issues before they escalated.

Ferrix is a focused, scalable version of that system. We’re starting small, working closely with early customers, and building it the same way we built Devtron™ by listening and iterating fast.

Founder, Ferrix

Previously, Co-founder @ Devtron Labs

Frequently Asked Questions

How quickly can I get started with FerriX?

You can connect your data sources (Slack, Zendesk, etc.) in under 10 minutes using OAuth or API keys, no engineering team needed.
We'll process up to 6 months of your past conversations in the background (usually 20-30 minutes). You can start exploring right away, with full insights ready within the hour.

How quickly can I get started with FerriX?

How do you handle data privacy and security?

We encrypt all communications and remove PII data before processing.
Your data and model stay private. We never use your conversations to train our global models or share them with other customers.

How do you handle data privacy and security?

We encrypt all communications and remove PII data before processing.
Your data and model stay private. We never use your conversations to train our global models or share them with other customers.

How do you handle data privacy and security?

We encrypt all communications and remove PII data before processing.
Your data and model stay private. We never use your conversations to train our global models or share them with other customers.

What’s the pricing model?

FerriX is free during beta. After the Q2 2026 launch, pricing will be based on conversation volume. Beta users receive early launch access and a 60% discount for the first year.

What’s the pricing model?

FerriX is free during beta. After the Q2 2026 launch, pricing will be based on conversation volume. Beta users receive early launch access and a 60% discount for the first year.

What’s the pricing model?

FerriX is free during beta. After the Q2 2026 launch, pricing will be based on conversation volume. Beta users receive early launch access and a 60% discount for the first year.

Stop Firefighting.

Start Preventing.

Surface hidden risks before they escalate

Request Early Access